Privacy policy
This Privacy Policy is designed to help you understand how LetssAI ("LetssAI," "we," "us," or "our"), an Indian-origin enterprise AI solutions provider delivering autonomous voice agents, conversational workflows, and systems integrations globally, collects, uses, and shares your personal information, and to help you understand and exercise your privacy rights.
An Important Note: This Privacy Policy does not apply to any of the personal information that we process strictly on behalf of our enterprise customers through their commercial use of our Services ("Customer Data"). Our customers' respective privacy policies and contractual documentation govern their collection and use of Customer Data. We process this Customer Data only according to the instructions of our customers under executed Master Services Agreements and Data Processing Agreements, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to the relevant customer.
1. Scope and Updates to This Privacy Policy
This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, demonstration environments, and other online or offline offerings (collectively, the "Services").
Changes to our Privacy Policy: We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes, we will notify you as required by applicable law and update the "Last updated" date above. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.
2. Personal Information We Collect
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from third-party sources.
- Account and Contact Information: When you request an AI workflow consultation, schedule a demo, or contact us, we collect personal information such as your name, corporate email address, telephone number, job title, company name, and industry.
- AI Demonstration and Interactive Features: When you interact with our demonstration voice agents or chat assistants, we collect transcripts, audio session inputs, and conversational context provided during the interaction.
- Surveys and Feedback: If you participate in customer research, surveys, or product interviews, we collect your submitted feedback and qualitative responses.
- Business Development Information: We collect professional details from business meetings, industry conferences, and webinars to evaluate potential commercial partnerships.
- Job Applicant Information: When you apply for a career at LetssAI, we collect resumes, CVs, employment history, and professional references.
- Automatically Collected Technical Data: When you access our websites, our servers automatically log Internet Protocol (IP) addresses, browser type, device specifications, operating system, approximate geographic location, referring URLs, pages viewed, and session durations.
3. How We Use Your Personal Information
We use your personal information for lawful business purposes, including:
- Service Delivery: Providing, operating, and maintaining our enterprise AI workflow platform and answering technical inquiries.
- Customer Support and Communications: Responding to inquiries submitted to sales@letssai.com, delivering workflow proposals, and communicating administrative updates.
- Security and Fraud Prevention: Protecting our infrastructure from unauthorized access, verifying user identities, and mitigating malicious cyber activity.
- Product Quality and Usability: Benchmarking platform reliability, debugging software errors, and improving overall system responsiveness.
- Statutory Compliance: Fulfilling tax, audit, corporate reporting, and regulatory requirements under Indian and international laws.
Zero Unconsented Foundation Model Training: LetssAI strictly does not use confidential enterprise Customer Data or client-proprietary inputs to train publicly available foundation models without express written authorization.
4. How We Disclose Your Personal Information
We do not sell your personal information. We disclose personal data only under the following limited circumstances:
- Service Providers and Cloud Hosts: Trusted cloud hosting, database, and infrastructure providers (such as AWS, Google Cloud, and Microsoft Azure) operating under strict data protection agreements.
- Telecommunications and Voice Gateways: Licensed voice carriers and messaging infrastructure used strictly to route automated calls and notifications configured for client workflows.
- Professional Advisors: Auditors, legal counsel, and financial consultants bound by professional confidentiality obligations.
- Legal and Regulatory Compliance: Judicial authorities, regulators, or law enforcement bodies when mandated by applicable law, court order, or enforceable subpoena.
- Business Transfers: Prospective acquirers or merger partners in connection with any evaluation or consummation of a merger, acquisition, financing, or transfer of company assets.
5. Cookies and Tracking Technologies
We and our analytics partners deploy cookies and similar technologies to facilitate site navigation, evaluate traffic patterns, and improve performance.
You may adjust your browser settings to reject non-essential cookies. We also honor valid Global Privacy Control (GPC) opt-out signals transmitted by your browser.
6. International Transfers of Personal Information
LetssAI is an enterprise company of Indian origin delivering solutions across global territories, including India, the United States, Ireland, the United Kingdom, the Netherlands, Singapore, Malaysia, Australia, the United Arab Emirates, New Zealand, Canada, Denmark, and Finland.
When transferring personal data across international borders, we implement robust transfer mechanisms recognized by applicable data protection authorities:
- European Union and Switzerland: We execute the European Commission Standard Contractual Clauses (SCCs).
- United Kingdom: We adhere to the UK International Data Transfer Addendum to the EU Commission SCCs.
- India: Cross-border data transfers comply with the provisions of India's Digital Personal Data Protection Act, 2023 (DPDP Act).
- Asia-Pacific and Middle East: Transfers satisfy requirements under Singapore's PDPA, the Australian Privacy Act 1988, and UAE Federal Decree-Law No. 45 of 2021.
7. Data Retention and Security
Security Safeguards: We maintain multi-tiered technical and organizational security measures, including transport encryption (TLS 1.3), storage encryption (AES-256), continuous security logging, and role-based access controls.
Data Retention: We store personal information only for the duration necessary to satisfy the business purposes outlined in this policy, service active commercial agreements, resolve disputes, and comply with applicable statutory retention requirements. Once no longer required, data is irreversibly deleted or de-identified.
8. Your Privacy Rights and Choices
Subject to local laws, you may exercise the following rights regarding your personal information:
- Access and Portability: Request confirmation of whether we process your data, obtain a copy, or receive your data in a structured, machine-readable format.
- Correction and Deletion: Request the rectification of inaccurate records or the erasure of your personal information.
- Restriction and Objection: Object to direct marketing communications or request restrictions on certain processing operations.
- Consent Withdrawal: Withdraw your consent to processing at any time, with prospective effect.
To exercise any of your privacy rights, please contact us at sales@letssai.com. We will respond within the timeframe mandated by applicable law.
9. Regional Statutory Disclosures
India (DPDP Act, 2023): Indian Data Principals may request a summary of personal data, nominate an authorized representative, and access our grievance redressal process.
EEA and UK (GDPR / UK GDPR): Our legal bases for processing include performance of a contract, legitimate commercial interests, legal compliance, and consent. You have the right to lodge a complaint with your competent supervisory authority.
United States (California CCPA / CPRA): We do not sell your personal data for monetary consideration. California residents may exercise statutory rights to know, delete, correct, and opt out of cross-context behavioral advertising.
10. Children's Privacy
Our Services are strictly engineered for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted personal information to us, please notify us at sales@letssai.com so we may delete it immediately.
11. Contact Information
For any inquiries, requests, or privacy concerns regarding this Privacy Policy, please contact our team directly at sales@letssai.com.
LetssAI
Privacy & Data Protection Operations
Headquartered in India | Global Remote Delivery
Last updated October 9, 2026